Returns Policy

If you are not completely satisfied with your purchase you may return any unused merchandise within 30 days. Upon receipt of your return, a prompt refund will be issued to your original method of payment.

What Else Do I Need To Know?

  • If you received an incorrect or damaged product, please contact iStorm immediately so we can resolve the issue. We want every purchase to be exactly as anticipated and promised.
  • All returned items must be in the condition you received them, with all hang tags attached and in the original packaging.
  • We will email you detailed return instructions to return your item(s)
  • Items are protected by istorm against manufacturing defects for 30 days from the receipt of shipment. After that time, please refer to the manufacturer's warranty policy.
  • If you're returning more than one item, we may ask you to ship items together or in separate boxes.
  • Your refund will include the price of the bag and any duties and taxes, but will not include any original shipping charges, if applicable.
  • Your credit will be issued after we have received and processed your returned item(s). This time may vary; if you're receiving a refund via credit card, please allow one full billing cycle for the refund to appear on your statement.